FAQs

How do I place an order?

You can call us at 1-858-627-0888 or simply email us at bigjoyfamily.ask@hotmail.com and we will contact you within 24 hours to discuss further or arrange a consultation.

How do I schedule a wedding cake & dessert consultation?

You can call us at 1-858-627-0888 or simply email us at bigjoyfamily.ask@hotmail.com.

How much do you charge?

All custom cakes are priced individually. The final price varies from client to client depending on the complexity of the design. I am happy to work with you to find something that meets your budget.

How much notice do you need when placing an order?

For regular cakes 3 days in advance, however where possible we will try and accommodate last minute orders. For custom cakes it depends on the complexity so please give us a call 1-858-627-0888

When can I pick up my order?

Customers can pick up their orders Tuesday-Saturday between 10:00am – 10:0opm and Sundays 12:30pm-8pm.

 

Do you deliver?

Yes we offer delivery

Do you require a deposit?

We take a deposit to secure the date. The remaining balance is paid upon collection. If the order is being delivered the remaining balance is required before the delivery date.

 

Do you cater for people with allergies and intolerances?

We do have gluten free options, however I cannot guarantee that my products do not contain nuts as wework in a kitchen where nuts are stored.

 

Do you offer any discounts for large orders?

Please contact us to see if our discounts apply to your order.

How do I pay?

I accept cash or card payments. When ordering simply advise me of your preference.

How do I serve and store my fruit filled and whipped cream filled buttercream cakes?

-All fruit filled and whipped cream filled cakes should be refrigerated.

-Remove from refrigerator 45 minutes before serving so buttercream has time to soften to room temperature. 

-Do not leave whipped cream filled cakes out for longer than 2 hrs. 

-Do not leave fruit filled cakes out for longer than 4 hrs.

 

How do I cut my cake?

– keep your cake knife in  hot/warm water between slices. It will help give clean, sharp edges with each slice.

 

How do I store my French macarons?

-Keep French macarons refrigerated. 

-Can store for up to 2-3 days.

 

Do you ship?

At the moment we don’t offer shipping but we are currently working on it.

Do you offer wedding favors?

Yes, we do french macaron favors, cookie favors and cupcake favors. Call us or submit an email bigjoyfamily.ask@hotmail.com for more information.

 

Are any of your products gluten-free?

Yes, our tuile cookies, chocolate decadence cake and all of our French macarons are gluten free.

 

Are any of your products dairy free?

No, we use butter or cream in all of our desserts.

Do your products contain nuts?

We do have nuts in our bakery, so there may be traces of nuts in our products.

 

Do you have any sugar-free products?

Not at this time.

Do you ship?

At the moment we don’t offer shipping but we are currently working on it.